Refund Policy Pricing

Refund Policy

- Nethues Technologies assures a software guarantee period of 30 days from the date of launch and handover
- If any bugs should be found during the agreed guarantee period that the software contains imperfections, then customer shall report these in writing to Nethues
- Nethues shall repair the above imperfections at his own expense and assist customer free of charge in the performance of activities which have to be carried out (again) as a result of such -imperfections, and this within a reasonable period of time.
- Imperfections are understood to be all defects occurring in the software, as well as all deviations detected during use of the software compared to the properties and functions attributed to this software by Nethues documentation of scope.
- If Nethues demonstrates that the cause of the imperfections to be traceable to customer, then the cost of repair shall be refunded by customer.
- Customer is entitled to fully or partly dissolve the agreement and any maintenance contract that may have been concluded if the imperfections in the software as described above are not remedied within a reasonable period of time after customer has urged Nethues to do so.